Monthly Archives: January 2019

I am writing in response to the opening for warehouse operator. I can offer you 8 years experience in a warehouse environment, forklift license, excellent organizational, communication and customer service skills. 

ENGLISH LEVEL 5 – Advanced
AGE 40
GENDER Male
WORK REFERENCES Yes
DRIVING LICENCE Yes A,B
NATIONAL INSURANCE NUMBER Yes
BRITISH BANK ACCOUNT Yes

EXPERIENCE

08.2014-12.2017 Administration Coordinator
Removal Experts Ltd – London
– Simultaneously coordinated office relocations and household moves both domestic and international
– Identified and reconciled invoice and billing discrepancies between customers, accounts, and outside vendors
– Ensured customer satisfaction by analysing shipments and proactively identifying potential issues for resolution
– Created initiative to improve outdated processes and streamline paperwork requirements, creating value and profit for the company
– Increased gross profit margin 9-13% by implementing and tracking sales metrics
– Ensured all financial paperwork was processed and maintained, verifying payment amounts and billing
– Answered emails and phone calls in a timely and professional manner

09.2012-04.2014 Collections Advisor
Oakam Ltd – London
– Managing customer accounts, processing card payments, credit checks, verifying bank statements and processing client statements
– Setting up repayment plans with customers and also investigating non-payment
– Working towards KPIs and monthly targets
– Negotiating payment of overdue accounts that were in arrears on their unsecured loan repayments
– Ensuring negotiations were conducted within compliance guidelines set out by governing bodies
– Dealing with customer enquiries and complaints
– Minimising bad debts and limiting write-offs for the company

09.2004-04.2012 Stock Controller
Headbourne Ltd/ Select Hardware – London
– Responsible for the smooth running of a busy product warehouse operation
– Perform physical inventories and keep perpetual inventory records of the quantities
– Administered orders and helped to pick and package required sales orders
– Notify superiors when stock becomes low and replenish the stock on shelves as needed
– Prepared delivery notes and updated information on computer systems
– Followed all safety guidelines to ensure safe work practices were used at all times and to ensure a safe working and shopping environment
– Loading and unloading lorries

06.2003-06.2004 Team Manager
Wood Solutions – New York, USA
– Managed team of 10 on-site personnel across residential building projects, ensuring targets and allocated workload were completed
– Dealing with all clients and subcontractors, allocated workload and provided training to new staff members
– Managed building materials, machinery, and tools according to project plans and specifications.
– Followed established safety rules and regulations to maintain a safe and clean working environment

01.2003-06.2003 Sales Assistant
Randwick Newsagent – Sydney, Australia
– Participated in the day-to-day running of the shop.
– Operating the till and accurately handling cash and credit/debit cards

06.2002-11.2002 Carpenter
Just Trim – New York, USA
– Designed, built, installed, and repaired structures and fixtures such as windows, doors, cabinets, furniture, and shelving for single and multi-family residential buildings.
– Framing, remodeling, demolition, and painting various structures
– Planned working using blueprints, drawings, space measurements, and layouts.
– Assisted in all phases of construction projects from startup to final closeout

EDUCATION
2006 – 2008 London Metropolitan University
Postgraduate Diploma in Marketing
1997 – 2002 Poznan University, Poland
Geography MA

QUALIFICATIONS
Full, Clean Driving License
Forklift License

SKILLS
– Excellent written and oral communication
– Excellent customer service/customer relations skills
– Microsoft Office
– Positive, forward thinking attitude
– Project management

LANGUAGES
English – fluent
Polish – native

REFERENCES
References available upon request

CANDIDATE: 09402020190115