Customer Care Specialist (French, German, Italian, Spanish or Polish) France – Paris or Berlin, or remote within the EU | 48000–62000 EUR/hour + Bonus

We are looking for a Customer Care Specialist (French, German, Italian, Spanish or Polish) for work in Paris or Berlin, or remote within the EU, France.

The work takes place in the E-commerce / beauty and perfumes sector.

Customer Care Specialist supporting perfume customers by email and chat in a native language and English. The role covers orders, deliveries, product sizes, perfume recommendations and customer feedback.

This Customer Care Specialist (French, German, Italian, Spanish or Polish) France position offers a salary of 48000–62000 EUR/hour gross plus Annual performance bonus; amount not specified.

1. Work as a Customer Care Specialist (French, German, Italian, Spanish or Polish) in Paris or Berlin, or remote within the EU, France.
2. Salary of 48000–62000 EUR/hour gross.
3. Additional bonus: Annual performance bonus; amount not specified.
4. Permanent.

1. Experience: At least 2 years in customer service, preferably in e-commerce or beauty.
2. Native-level French, German, Italian, Spanish or Polish.
3. Fluent English.
4. At least 2 years of customer service experience.
5. Experience in e-commerce or beauty is preferred.

1. Support customers by email and chat in the relevant native language and English.
2. Answer questions about orders, deliveries, perfumes and product sizes.
3. Recommend perfumes based on customer needs and the available catalogue.
4. Resolve complex customer cases calmly and creatively.
5. Share customer feedback and maintain accurate, easy-to-read help-centre content in the relevant language.

The salary for this position is 48000–62000 EUR/hour gross.

An additional Annual performance bonus; amount not specified is available.

Working hours: Full-time; exact working hours not specified.

The exact schedule, breaks and salary payment dates are confirmed with selected candidates during recruitment.

The work takes place in Paris or Berlin, or remote within the EU, France in the E-commerce / beauty and perfumes sector.

Full-time permanent employment.

Salary of €48,000–€62,000 gross per year.

Annual performance bonus.

Work from Paris, Berlin or remotely from anywhere in the EU.

Monthly perfume allowance.

Contract: Permanent.

Planned start: ASAP.

European perfume e-commerce retailer offering original designer and niche fragrances in decant and bottle formats across European markets.

The exact company details and final employment conditions are provided to selected candidates during the recruitment process.

If you are interested in this Customer Care Specialist (French, German, Italian, Spanish or Polish) France job, send your application.

Please include information about your relevant professional experience, qualifications, current location, availability and contact details.

See more job offers in France: Jobs in France.

If the employer is interested in your application, its representative will contact you directly using the contact details provided in your application.